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By accessing or using the website https://www.gitogi.com, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use the website.
Service recipients. The services of Gitogi Srl — including the SaaS platform, training, and consulting — are intended exclusively for entities acting in the course of their professional, business, craft, or commercial activity (B2B clients) within the meaning of Art. 3(1)(a) of Italian Legislative Decree 206/2005 (Consumer Code). This contract is not intended for consumers. The provisions of the Consumer Code relating to distance contracts (Title III, Chapter I, Section II) do not apply.
This website is operated by Gitogi Srl, with registered office at Piazza IV Novembre 4, 20124 Milano, VAT No. 14288420962, REA MI - 2772051. Share Capital: €10,000 (fully paid-up), Tax Code: 14288420962.
The website https://www.gitogi.com provides information about AI consulting services offered by Gitogi Srl, free assessment tools, and informational content. Gitogi Srl also provides a SaaS platform for AI governance, learning, and certification, as well as professional services of consulting, custom software development, AI systems integration, and implementation of ERP management systems, including Odoo (see Sections 15 and 18-22).
All content on this website (text, graphics, logos, the AIRA method, Value Scorecard) is the property of Gitogi Srl or the respective rights holders. Reproduction without written authorisation is prohibited.
The online assessment is provided free of charge for informational purposes only. The results are indicative and do not constitute professional advice. A dedicated consulting engagement is required for an in-depth analysis.
The AI chatbot on this website is a generative artificial intelligence system. Responses are automatically generated and may contain inaccuracies. The chatbot does not provide professional, legal, or accounting advice. For binding guidance, please consult a qualified professional. For full details on the AI systems used, see our AI Transparency page.
The content of this website is provided for informational purposes. Gitogi Srl endeavours to keep all information accurate and up to date but does not warrant its completeness or the absence of errors. Any decisions made on the basis of the content of this website are the sole responsibility of the user.
Professional services (consulting, software development, systems integration, ad-hoc training, and projects) are governed by specific contracts entered into between Gitogi Srl and the Client. The relevant fees and payment terms are defined case by case in the quote or specific contract according to the individual project (Section 18.2); any "starting from" amounts indicated for guidance only do not constitute binding prices. For detailed terms governing consulting, development, and project engagements, see Sections 15 and 18-22. When personal data is processed on behalf of the client, a Data Processing Agreement (DPA) applies.
9.1 Payments. Payment processing is handled by Stripe Inc., a certified PCI DSS Level 1 payment processor. Gitogi does not store credit card data.
9.2 Automatic renewal. Subscription plans (AI Literacy €29/month or €249/year; AI Consultant €79/month or €690/year; Fractional AI Officer €149/month or €1,290/year) renew automatically at the end of each billing period unless cancelled beforehand. All prices are VAT-inclusive. New plan subscriptions are not currently offered to the public; the terms of this section continue to apply to existing relationships.
9.3 Pre-renewal reminder. Gitogi Srl will send an automatic renewal reminder to your registered email address at least 30 days before each subscription renewal date, indicating the amount to be charged, the renewal date, and the cancellation methods (through the same channels available for subscription); it may also send a courtesy reminder a few days before renewal. For clients who qualify as consumers, this reminder is due under Art. 65-bis of the Italian Consumer Code (introduced by Law no. 214 of 30 December 2023); for professional (B2B) clients it is provided as a voluntary contractual commitment of Gitogi Srl.
9.4 Cancellation. You may cancel your subscription at any time via: (a) your account dashboard (Account Settings); (b) the Stripe customer portal (link available in the dashboard); (c) email to legal@gitogi.com. Cancellation takes effect at the end of the current billing period. You retain access to the service until the expiry of the already-paid period.
9.5 Refunds. As this is a B2B service (see Section 1), refund requests are evaluated on a case-by-case basis under the applicable contractual terms. Contact legal@gitogi.com within 14 days of the charge.
9.6 Right of withdrawal (B2C consumers only). Although the services are intended for professional clients (Section 1), where a contract is exceptionally concluded by a consumer, the following applies. If you qualify as a consumer under Italian Legislative Decree 206/2005 (Consumer Code) — meaning you act for purposes outside your professional activity — you may withdraw from a subscription within 14 days of purchase without giving any reason (Art. 52 Consumer Code). To exercise this right, send a clear statement to legal@gitogi.com or pec@pec.gitogi.com. The refund will be processed within 14 days of receiving the withdrawal notice. Note: for professional users (B2B), the right of withdrawal under Art. 59 Consumer Code does not apply to digital content subscription contracts once performance has begun with the user's express consent.
The gitogi community forum allows registered users to create discussion threads, post replies, and react to other members' contributions.
10.1 Content ownership. User-generated content (threads, replies, reactions) remains the intellectual property of the respective author. By posting content on the platform, the user grants Gitogi Srl a non-exclusive, royalty-free, worldwide licence to display, store, and distribute such content within the platform for the purpose of operating the service.
10.2 Code of conduct. Users must not: (a) post spam or unsolicited promotional content; (b) publish illegal, offensive, defamatory, or discriminatory content; (c) promote competing services; (d) share personal data of third parties without their consent; (e) impersonate other users or entities.
10.3 Moderation. Gitogi Srl reserves the right to moderate, edit, or remove any content that violates these terms, and to suspend or permanently ban users who repeatedly breach the code of conduct.
10.4 Disclaimer. Forum content does not constitute professional, legal, or accounting advice. With respect to content published by users, Gitogi Srl acts as a hosting service provider under Art. 6 of Regulation (EU) 2022/2065 (Digital Services Act) and is not liable for information stored at the user's request where it does not have actual knowledge of illegal activity or content or, upon obtaining such knowledge, acts expeditiously to remove or disable access to it.
10.5 Gamification. Badges, points, streaks, and leaderboard positions are decorative features with no monetary value and do not confer any right or benefit outside the platform.
The AI Tools platform uses third-party generative artificial intelligence models, running on infrastructure within the European Union, to help users create AI governance documentation. For liability provisions relating to AI-generated outputs, see Section 17. For details on the models, sub-processors, and AI providers, see the Sub-Processors page and the AI Transparency page.
11.1 Nature of generated content. All documents generated by the AI Tools are informational drafts. They do NOT constitute legal, professional, or regulatory advice. The user is solely responsible for verifying, customising, and validating all generated content before use.
11.2 No guarantee. Gitogi Srl does not guarantee the completeness, accuracy, or regulatory compliance of any AI-generated document.
11.3 Intellectual property. Generated content is owned by the user. Gitogi Srl does not claim any intellectual property rights over documents generated by users through the AI Tools.
11.4 Data retention. User inputs and generated documents are stored for the duration of the user's account and can be deleted at any time by the user or upon account closure.
11.5 Access. AI Tools require an AI Consultant subscription or higher. For full technical details, see the AI Transparency page.
12.1 Access. Learning modules and certification are available to users with an AI Literacy subscription or higher.
12.2 Nature of certificates. Certificates issued by the platform attest to the completion of gitogi's training modules. They are NOT professional qualifications, academic degrees, or certifications recognised by third-party certification bodies.
12.3 Content updates. Gitogi Srl reserves the right to update, modify, or retire learning module content at any time. Progress and certificates are retained for the duration of the user's account.
13.1 Templates (documents, checklists, frameworks) are provided as working tools and starting points. They do NOT constitute professional advice. The user must adapt all templates to their specific situation and regulatory context.
13.2 Access. Templates require an AI Literacy subscription or higher. Gitogi Srl reserves the right to update or retire templates at any time.
14.1 Suspension by Gitogi. Gitogi Srl may suspend or close a user account in case of: (a) violation of these Terms of Service; (b) fraudulent or abusive use of the platform; (c) prolonged non-payment of subscription fees.
14.2 User rights upon closure. In case of account closure, the user retains the right to export their personal data (Art. 20 GDPR) via the Your Data page or by contacting privacy@gitogi.com.
14.3 Voluntary closure. The user may close their account at any time via the account dashboard or by writing to legal@gitogi.com.
15.1 Scope. In addition to the SaaS platform, Gitogi Srl provides professional consulting and software development services, including but not limited to: AI strategy consulting, custom software development, cloud infrastructure setup, data analysis, integration of information systems and of AI systems into existing business processes, ad-hoc or bespoke training, and implementation of ERP management systems, including Odoo. This list is illustrative and not exhaustive. The specific provisions applicable to implementation, development, and integration projects are set out in Sections 18-22, which prevail over this Section in the event of conflict.
15.2 Service delivery. Each consulting or development engagement is governed by a specific scope of work agreed upon between Gitogi Srl and the client. The scope of work defines deliverables, timelines, fees, and acceptance criteria.
15.3 Professional duty of care. Gitogi Srl performs all professional services with the diligence required of a qualified professional pursuant to Articles 1176 and 2236 of the Italian Civil Code (Codice Civile).
15.4 Intellectual property. Software and documentation developed ad-hoc for the client within a specific engagement shall become the client's property upon full payment, unless otherwise agreed in writing. Gitogi Srl retains full ownership of all pre-existing tools, frameworks, libraries, methodologies (including the AIRA method), and reusable components that are not developed exclusively for the client.
15.5 Confidentiality. Gitogi Srl maintains strict confidentiality of all client data, information, and business processes disclosed during any engagement, in accordance with applicable professional obligations and data protection regulations.
15.6 Data processing. When consulting or development services involve the processing of personal data on behalf of the client, Gitogi Srl acts as Data Processor pursuant to Art. 28 GDPR. In such cases, a dedicated Data Processing Agreement (DPA) governs the processing activities, roles, and responsibilities.
15.7 Client responsibilities. The client shall: (a) provide accurate and complete information necessary for the performance of the services; (b) provide timely feedback and approvals as required by the agreed timelines; (c) grant all necessary access to systems, environments, and data required for service delivery; (d) designate a contact person authorised to make decisions on the client's behalf.
In conformity with Italian Law No. 132 of 23 September 2025 (Legge sull'Intelligenza Artificiale):
16.1 AI as support tool. Gitogi Srl utilises artificial intelligence systems as support tools in the delivery of professional consulting and development services. AI systems are used to enhance efficiency, analysis, and quality — never as autonomous decision-makers.
16.2 Transparency. The specific AI tools and models used by Gitogi Srl in the delivery of professional services are documented on the AI Transparency page.
16.3 Human oversight. AI does NOT substitute human professional judgment. Gitogi Srl professionals maintain full and exclusive responsibility for the quality, accuracy, and completeness of all deliverables. Every AI-assisted output is reviewed, validated, and approved by qualified professionals before delivery.
16.4 Training and data improvement. All AI tool providers utilised by Gitogi Srl have training and data improvement options disabled. Client data is never used to train third-party AI models.
16.5 Data minimisation. In accordance with Art. 5(1)(c) GDPR, only data strictly necessary for service delivery is processed through AI systems. For the complete list of sub-processors and AI providers, see the Sub-Processors page.
16.6 Client right to opt out. Clients have the right to request that specific data NOT be processed through AI systems. Such requests must be submitted in writing to legal@gitogi.com and may affect service timelines and costs.
17.1 Informational nature of AI outputs. All AI-generated outputs provided through the platform (chatbot responses, AI Tools documents, compliance suggestions) are informational only and do NOT constitute professional, legal, regulatory, or accounting advice. For details on the technical and organisational safeguards applied, see the Security Measures page.
17.2 No reliance without professional review. Gitogi Srl is NOT liable for decisions made solely on the basis of AI-generated content without professional review. Users are solely responsible for verifying and validating any AI-generated output before relying upon it.
17.3 Consulting services liability. For professional consulting and development services, Gitogi Srl's liability is governed by Art. 2236 of the Italian Civil Code: in matters involving the resolution of problems of special technical difficulty, liability is limited to cases of gross negligence (colpa grave) or wilful misconduct (dolo).
17.4 SaaS liability cap. For SaaS platform services, Gitogi Srl's aggregate liability shall not exceed the total fees actually paid by the user in the twelve (12) months immediately preceding the event giving rise to the claim.
17.5 Exclusion of indirect damages. To the maximum extent permitted by Italian law, Gitogi Srl shall not be liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of profit, loss of data, loss of business opportunities, or reputational damage.
17.6 Mandatory liability. Nothing in these Terms shall exclude or limit Gitogi Srl's liability for gross negligence (colpa grave) or wilful misconduct (dolo), in accordance with Art. 1229 of the Italian Civil Code.
18.1 Nature of the relationship. Projects for the implementation of ERP management systems (including Odoo), custom software development, and integration of artificial intelligence systems are governed by a specific contract or scope of work. Where they entail the creation of a work or service with the organisation of the necessary means and management at one's own risk, such projects qualify as a contract for works (appalto) pursuant to Art. 1655 of the Italian Civil Code. Consulting, analysis, and advisory activities constitute an obligation of means (obbligazione di mezzi, Arts. 1176 and 2236 of the Civil Code); the creation of software is an obligation of result (obbligazione di risultato) limited to the functional and technical specifications expressly accepted by the Client.
18.2 Specifications, fees, and acceptance criteria. For each project, the scope of work defines the deliverables, timelines, fees, and objective, measurable acceptance criteria. The fees and payment terms for all professional services rendered by Gitogi Srl on a project or bespoke basis (collectively, the "Project Services") — by way of example and without limitation: implementation, configuration, development, integration, and management of Odoo projects and ERP management systems; strategic, technology, process, organisational, compliance, and AI-adoption consulting; custom software development; integration of information systems and of artificial intelligence systems; ad-hoc, bespoke, or on-site training; data analysis; and any other professional service not corresponding to the subscriptions and products of the learning ecosystem — are defined case by case in the quote or specific contract shared with the Client according to the individual project, and are not standardised in these General Conditions. The only standardised fees are those published on the website for the learning ecosystem (Section 9). In the absence of specifications agreed in writing, no further functionality may be required.
18.3 Testing and acceptance (Art. 1665 Civil Code). Unless otherwise agreed in the specific contract, the Client has fifteen (15) business days from the delivery of each deliverable or phase to carry out testing and to communicate in writing any specific and reasoned objections. Once that period elapses without objections, or upon the deliverable being put into operation or operational use, the deliverable is deemed accepted for all purposes.
18.4 Conformity warranty and maintenance. Unless otherwise agreed in the specific contract, Gitogi Srl warrants the conformity of its deliverables to the accepted specifications for ninety (90) days from acceptance, through the free-of-charge correction of non-conformities (corrective maintenance). Defects and discrepancies must be reported in writing within sixty (60) days of discovery, on pain of forfeiture (Art. 1667 Civil Code). The warranty excludes malfunctions arising from: improper use; modifications or interventions by the Client or third parties on the code or configuration; data or infrastructure provided by the Client; third-party modules or components not certified by Gitogi Srl. Evolutionary maintenance, new functionality, regulatory or tax updates, and work required by third-party software version upgrades constitute chargeable activities outside the warranty.
18.5 Intellectual property of deliverables. Without prejudice to Section 15.4, the economic rights in the original code developed by Gitogi Srl specifically for the Client transfer to the Client upon full payment of the fees, by virtue of this contractual agreement and to the extent permitted by law, excluding the authors' moral rights and subject to the limitations relating to third-party and open-source components set out in Section 19.
Within implementation projects, Gitogi Srl integrates and configures third-party software and services, including the Odoo management platform. The following provisions govern the allocation of responsibilities relating to such components.
19.1 Third-party licences. The Odoo software (Odoo Community, licensed under LGPL v3; Odoo Enterprise, subject to the Odoo Enterprise Edition Licence) and third-party modules available through the Odoo App Store (subject to the Odoo Proprietary Licence or other licences of the respective authors) are licensed directly to the Client by Odoo S.A. (Belgium) or by the respective authors, under the conditions they establish. Gitogi Srl, as an Official Odoo Partner, provides implementation, configuration, development, training, and support services, and is neither the licensor nor the producer of the Odoo software.
19.2 Disclaimer of warranty on third-party software. Third-party software is provided "as is", without any warranty of merchantability or fitness for a particular purpose, as provided by the relevant licences. Gitogi Srl warrants only its professional diligence (Arts. 1176 and 2236 Civil Code) in performing its own implementation and configuration work, and does not warrant the operation, absence of defects, or continuity of the Odoo software, the Enterprise modules, or third-party modules. Defects in the upstream software are the responsibility of Odoo S.A. or the respective author.
19.3 Vendor dependency (versions, pricing, discontinuation). Odoo S.A. exclusively controls the product roadmap, new version releases (typically on an annual cadence), support windows (typically three years) and any extended-support surcharges, as well as licence and user pricing and its own commercial policies. These elements are outside Gitogi Srl's control. Version upgrades and the consequent re-testing or adaptation of custom modules constitute chargeable activities and not defects of the original work.
19.4 Third-party hosting and service levels. For installations on Odoo Online or Odoo.sh, availability, uptime, backups, and infrastructure security are governed by Odoo S.A.'s terms. Any disruptions, interruptions, or service levels (SLAs) are governed directly between the Client and Odoo S.A. Gitogi Srl is not liable for the unavailability or malfunction of third-party hosting or infrastructure.
19.5 Subscription continuity. Odoo Enterprise functionality requires a valid and continuous Odoo subscription; termination or non-renewal of the subscription disables such functionality. This is a licence condition imposed by Odoo S.A. and not waivable by Gitogi Srl.
19.6 Intellectual property and copyleft. Custom-developed modules that derive from Odoo Community code are subject to the LGPL v3 licence and any redistribution thereof must comply with that licence; modules extending Odoo Enterprise are subject to the Odoo Enterprise Edition Licence and require a valid subscription. The transfer to the Client of the original code developed by Gitogi Srl (Section 18.5) does not extend to or replace the licences of the underlying Odoo software or third-party modules, which remain governed by their respective rights holders.
19.7 Commission transparency. Gitogi Srl, as an Official Odoo Partner, may receive a commission from Odoo S.A. on the Odoo licences and subscriptions purchased by the Client. This circumstance is expressly disclosed in fulfilment of the duties of fairness and good faith (Arts. 1175, 1337, and 1375 Civil Code); Gitogi Srl's recommendations remain based, in any event, on the Client's actual needs.
19.8 Data protection in third-party hosting. For installations on Odoo Online or Odoo.sh, the Client is the data controller and Odoo S.A. is the data processor (with a data processing agreement included in its own subscription terms). Where Gitogi Srl processes personal data in implementation and support activities, it acts as data processor pursuant to Art. 28 GDPR; in such case Odoo S.A. and its infrastructure sub-processors are among the sub-processors. See the DPA and the Sub-Processors page.
20.1 Client cooperation (Arts. 1206, 1175, and 1375 Civil Code). The correct and timely execution of projects requires the Client's cooperation; the Client undertakes to: (a) provide accurate and timely data, specifications, and process documentation; (b) designate a decision-making contact and the necessary key users; (c) grant access to systems, environments, and infrastructure; (d) provide approvals and feedback within the agreed timelines.
20.2 Effects of Client delay or default. Delays, omissions, or inaccuracies attributable to the Client result in the suspension of project deadlines and the postponement of milestones, and may give rise to additional fees for downtime and rework. Gitogi Srl is not liable for delays, defects, or failures to achieve results arising from missing, late, or erroneous inputs from the Client (Arts. 1206 and 1227 Civil Code).
20.3 Changes (Change Request). Any activity exceeding the agreed scope of work is subject to a written change procedure, with separate quantification of time and costs and the Client's prior approval. No further activity is owed in the absence of an approved change. Fixed-price fees presuppose the validity of the assumptions documented in the scope of work.
21.1 Client withdrawal (Art. 1671 Civil Code). The Client may withdraw from the contract even after performance has begun, indemnifying Gitogi Srl for expenses incurred, work performed, and loss of profit.
21.2 Suspension for non-payment (Art. 1460 Civil Code). In the event of non-payment of fees, Gitogi Srl is entitled, upon written notice, to suspend performance, access, and services until full payment of the amounts due. Statutory late-payment interest on commercial transactions under Italian Legislative Decree no. 231 of 9 October 2002 remains due, without prejudice to greater damages.
21.3 Express termination clause (Art. 1456 Civil Code). Gitogi Srl may terminate the contract with immediate effect by written notice in the event of: (a) non-payment of fees within the terms agreed in the quote or specific contract, despite formal notice to perform; (b) serious breach of the cooperation obligations under Section 20; (c) unauthorised use of Gitogi Srl's software, documentation, or intellectual property.
21.4 Retention of title. Intellectual property rights in custom-developed deliverables transfer to the Client only upon full payment of the fees (Section 18.5); until then Gitogi Srl retains full ownership thereof.
22.1 Deployer and provider roles. Unless otherwise agreed in writing, in integration services Gitogi Srl acts as the deployer of third-party artificial intelligence models and systems integrated on the Client's behalf, while the provider remains the upstream supplier of the model or system. In systems delivered to and operated by the Client, the Client assumes the role of deployer.
22.2 Reclassification (Art. 25 AI Act). The Client acknowledges that substantial modifications it requests, the affixing of its own trademark to the system, or the use of the system for high-risk purposes (Annex III of the Regulation) may entail assuming the status of provider. In such cases, the resulting compliance obligations fall on the party determining the modification or the new intended purpose.
22.3 Literacy and transparency (Arts. 4 and 50 AI Act). AI literacy activities are provided as a chargeable service or deliverable and do not constitute an implied warranty. Transparency obligations towards end users fall on the party operating the user-facing interface, typically the Client as deployer.
The following documents form an integral part of the contractual framework governing the use of the platform and professional services provided by Gitogi Srl:
We reserve the right to modify these Terms of Service. Material changes are communicated via email to registered users and/or published on this page with at least thirty (30) days' notice and, where they affect ongoing paid services, grant the Client the right to withdraw without penalty within that period. Absent withdrawal, or through continued use of the website after they take effect, the changes are deemed accepted. Changes required by law apply within the timeframes set by law.
Gitogi Srl shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemic, government actions, infrastructure failures, or cyber attacks.
Third-party providers. Gitogi Srl is also not liable for interruptions, changes, suspensions, or discontinuations of third-party provider services beyond its reasonable control, including cloud and infrastructure providers, Odoo S.A., artificial intelligence model providers, and payment processors.
26.1 Governing law and jurisdiction. These terms are governed by Italian law. The Court of Milan shall have exclusive jurisdiction over any dispute arising hereunder.
26.2 Order of precedence. In the event of conflict between contractual documents, the following order prevails: (1) the specific contract, scope of work, or quote signed by the parties; (2) the technical annexes and the Data Processing Agreement (DPA); (3) these General Conditions.
26.3 Unfair terms (Arts. 1341 and 1342 Civil Code). The following are clauses subject to specific written approval, which the Client approves in the signed order documents, in particular: the limitations and exclusions of liability (Sections 7, 17, 18.4, 19, 20.2, and 25), Gitogi Srl's right to suspend or close the account, to suspend performance, or to terminate the contract, including the express termination clause (Sections 14.1 and 21), the forfeitures and defect-notification deadlines borne by the Client (Section 18.4), the automatic renewal of subscriptions (Section 9.2), Gitogi Srl's right to unilaterally modify these Terms (Section 24), the retention of intellectual property title until full payment (Sections 18.5 and 21.4), and the derogation from judicial jurisdiction with an exclusive forum (Section 26.1).
26.4 Mediation. For disputes relating to professional services and projects, before bringing an action the parties undertake to attempt conciliation through mediation pursuant to Italian Legislative Decree no. 28 of 4 March 2010, before an accredited body in the Milan district. The right to seek urgent and interim relief is unaffected.
26.5 Severability. The nullity, invalidity, or ineffectiveness of one or more clauses does not extend to the remaining provisions, which retain full effect. The parties undertake to replace the invalid clause with a valid one of equivalent economic effect.
26.6 Entire agreement. These Terms, together with the specific contract or scope of work and the documents referred to in Section 23, constitute the entire agreement between the parties regarding their subject matter and supersede any prior understanding or communication, subject to the order of precedence in Section 26.2.
26.7 No assignment. The Client may not assign the contract or the rights and obligations under it without Gitogi Srl's prior written consent (Art. 1406 Civil Code). Gitogi Srl may assign the contract to companies within its group or in the context of corporate transactions, giving notice to the Client.
26.8 Non-solicitation of personnel. For the duration of the projects and for the twelve (12) months thereafter, each party undertakes not to solicit or directly hire the other party's personnel involved in performing the engagement, unless otherwise agreed in writing.
26.9 Language precedence. These Conditions are drawn up in Italian and English. In the event of a discrepancy between the two versions, the Italian version prevails.
For any enquiry: legal@gitogi.com | PEC: pec@pec.gitogi.com
Last updated: 10 July 2026